Question 1

1. What materials do you use?

Accepted Answer

All bags are handcrafted from premium full-grain leather, chosen for durability and natural beauty.

Question 2

2. How should I care for my bag?

Accepted Answer

Wipe gently with a soft cloth and store in a dust bag.
For suede, use a protector spray to prevent stains.

Question 3

3. When will my order ship?

Accepted Answer

Orders are processed within 2–5 business days.
Delivery times vary by location.

Question 4

4. Do you ship internationally?

Accepted Answer

Yes. International delivery typically takes 15–20 days.

Question 5

5. Are there customs fees?

Accepted Answer

Customs duties or import taxes may apply depending on your country.
These charges are the buyer’s responsibility.

Question 6

6. Can I return my bag?

Accepted Answer

Returns are accepted within 14 days in unused condition.
Please contact me first for instructions.

Question 7

7. What if there’s an issue with my order?

Accepted Answer

If something isn’t right, contact me and I’ll make it right.

Question 8

8. Do you offer repairs?

Accepted Answer

Repairs are available when possible.
Send a photo and I’ll be happy to help.

Question 9

9. Do you offer gift wrapping?

Accepted Answer

Yes — gift wrapping is available.
Leave a note at checkout.

Question 10

10. How can I contact you?

Accepted Answer

Email me at:
cartera.handbags@gmail.com

Question 11

Do you offer gift cards?

Accepted Answer

Yes. Gift cards are available and make a lovely choice when you want to let someone pick their perfect bag.

Question 12

What payment methods do you accept?

Accepted Answer

I accept major credit cards and Apple Pay. Checkout is simple and secure, so you can place your order with confidence.

CARTERA

Frequently asked questions